Refund Policy

At BBJ Florist, we take pride in delivering beautiful and fresh floral arrangements. If you are not completely satisfied with your order, please review our refund policy below:

1. Damaged or Unsatisfactory Items:

   • If your flowers arrive damaged, wilted, or not as described, please notify us within 1 hour of delivery.
   • To process your refund or replacement, we require clear photographs of the flowers and the arrangement.

2. Order Cancellations:

   • Orders canceled at least 72 hours prior to the delivery date are eligible for a full refund.
   • Same-day orders or cancellations made less than 72 hours before delivery are non-refundable.

3. Non-Delivery:

   • If your order is not delivered due to our error, we will provide a full refund or a complimentary replacement.

4. Exclusions:

   • We cannot issue refunds for incorrect delivery information provided by the customer or for unsuccessful delivery attempts if the recipient is unavailable.

5. Refund Process:

   • Approved refunds will be processed within 5-7 business days to the original payment method.

If you have any concerns about your order, please contact us at whatsapp +6016-25558 89 and we will be happy to assist you.